Next, get straight into thanking them for their order! This is an easy spot to keep generic and can be used for every order.įor example, “Thanks so much for shopping with us. So if this means using a fun introduction, then go for it! Thank them But you can still find a way to write out your message that doesn’t seem overly business-like and emotionless. Now if you are using the automated message to buyers option on Etsy, you obviously can’t add in a name. Using their name really makes it seem like you are a real person behind the shop and not like they’re ordering from Amazon and it’s just a computer. Show that you are paying attention and that they aren’t just another order to you. If you will be sending out a message manually, then the best option is to address the customer by name. If you are just using the message to buyers that sends automatically, this will be a simple “Hi,” or a generic “Dear valued customer.” Here are a few tips for your “Thank you for your purchase” message: Include an introduction So what exactly should you say in your thank you message? What else should you say besides “thank you”? The purpose is simply to let them know how much you appreciate the order and show high-quality customer service, with a chance of turning them into return customers. You don’t need to go over the top and write a lengthy message for your buyer. The thank you message note to buyers should be kept simple, thank them for their order, and mention something about doing business in the future. Haven’t created an Etsy shop and need help? Here is a step by step guide on how to set up an Etsy shop the easy way. Here we will cover some tips for your Etsy message to buyers, with examples, that you can apply directly for your shop. So using this automated message to buyers option is a great way to save time and show appreciation to your customers!Īre you taking advantage of this awesome tool on Etsy yet? Or are you not convinced that it’s necessary? You also can send it manually to personalize it, but that does take up more of your time. It can be written once and automatically sent to your customer after they place an order. Many sellers miss this opportunity to grow loyal customers, simply by not using the message to buyers option.Ī thank you message is an effective way to provide high-quality customer service without taking any extra time and effort. Sending a message to an Etsy buyer is a great way to make a positive impression and such an easy way to show your appreciation.
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